Q : Why does your site say your item is “In Stock” when I order only to find out later that it isn’t? What happens to my order invoice if the item I purchased is not available?

When the product is not directly from our store and it is with an independent vendor you have selected, please endeavor to put a call through to the vendor to check for availability before placing a purchase.

 

Q : Why can’t I add / remove items from my shopping cart?

A : Sometimes, when you can’t add or remove items from your cart, it could be that there are some problems with the page or with your Internet connection. In case that happens, clear your cart or refresh the page. Once the page has refreshed, you can add or remove your purchases again. If you still encounter trouble adding or removing items from your shopping cart, you may need to clear your browser’s cache or modify the “Cookies” function of your browser.

 

Q : What are cookies?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features to make your navigation experience unique and targeted.

The acceptance of cookies is not a requirement for visiting the Site. However we would like to point out that the use of the ‘shopping cart’ functionality on the Site and ordering is only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.

 

Q : Why can’t I log in to my account? I forgot my username and⁄or password. How do I retrieve it?

There is a step-by-step process outlined to follow beginning with following the link “forgotten username or password” right under the sign-in panels

 

Q : How do I know my transaction is secure?

From your side of the divide, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

 

Q : Who can qualify for a coupon code? Where can I get one? Can I use more than one coupon on my order?

Anyone and everyone can qualify depending on the volume of transactions you conduct on our site. There is an automated coupon processing and award system that does the qualification

 

Q : How do you compute for the sales tax on my order/invoice?

Usually the tax is VAT (Value Added Tax) at a standard of 5% on the total purchase

 

Q : Do you accept cheques, or wire transfer as payment options?

Wire transfers are more like it so your delivery is not delayed. And we also accept cash on delivery as well.

 

Q : During the checkout process, I noticed “phone number” was a required field. Why do you need my phone number?

This enables us and you keep a tab on the transaction and track your order with us

 

Q : What are your shipping methods?

Organised Courier, hand deliveries

 

Q : Do you ship outside Nigeria?

We ship across the West African coast and can explore others as the need arises

Q : I changed my mind about my purchase and want to cancel my order. How soon can I cancel my order without being billed? Returns, Refunds

You may just make a cancellation through a phone call to the designated vendor. And where necessary, you may reach our help line for further help

Q : How long is each item’s warranty period? Is my purchase covered by both vendor’s warranty and website management’s warranty?

Warranties will usually be given by manufacturers. However, you may request individual vendors for personal warranties and this will vary from 24hours to 3 or 4 days depending on the parts and the circumstances